Shipping Policy
Effective Date: June 1, 2025 · Last Updated: June 6, 2026
Shipping Destinations
We currently ship across Canada only. We do not ship internationally at this time. All orders are processed and shipped from Canada.
Processing Time
Orders are processed after payment verification. EMT payment verification typically takes 1–2 business days. Once verified, orders are processed within 1–2 business days.
Shipping Methods & Rates
Method
Estimated Time
Cost
Standard Shipping
5–8 business days
C$15
Express Shipping
2–3 business days
C$25
Local Pickup
By arrangement
Free
Standard shipping is free on orders of C$200 or more. Those are our flat Canada-wide rates and the exact amount is always confirmed at checkout before you pay. Local pickup can be arranged in advance with our team.
Tracking
Once your order ships, you will receive a tracking number via email. You can also view tracking information in your account under My Orders.
Delays
We are not responsible for delays caused by carriers, customs (if applicable), or events outside our control. Estimated delivery times are not guaranteed.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at info@healthypeps.co. We will work with the carrier to resolve the issue.