Refund Policy
Effective Date: June 1, 2025 · Last Updated: June 6, 2026
General Policy
Due to the nature of our products (research-grade compounds requiring specific handling and storage conditions), all sales are considered final once an order has been shipped. We evaluate refund and replacement requests on a case-by-case basis.
Eligible Situations
We may offer a refund, replacement, or store credit in the following circumstances: the product was damaged during shipping, the wrong product was sent, the product is materially defective upon arrival, or there is a verifiable quality issue supported by documentation.
How to Request
To request a refund or replacement, contact us at info@healthypeps.co within 7 days of receiving your order. Please include your order number, a description of the issue, and photographic evidence where applicable. We will respond within 2–3 business days.
EMT Payment Cancellations
If you wish to cancel an order before payment has been sent, please contact us immediately. Orders cancelled before EMT payment is sent will not be charged. Once payment is sent and verified, cancellations are subject to review and may incur a restocking or processing fee.
Non-Eligible Situations
We do not accept returns or issue refunds for: change of mind after shipment, improper storage after delivery, orders that have been partially used, or products where the concern is not verifiable within our reasonable review process.
Refund Method
Approved refunds are issued via Interac e-Transfer to the original sender's email address within 5–7 business days of approval.