Frequently asked questions

Browse our product catalog, add items to your cart, and proceed to checkout. You'll enter your shipping details and receive EMT payment instructions. Your order is confirmed once payment is verified.

Interac e-Transfer is a secure Canadian bank transfer method. After placing your order, we'll send you our EMT email address and a security question. Send the transfer from your online banking, and we'll verify it within 24 hours.

Yes — every order ships from within Canada to all provinces and territories. Standard shipping is C$15 (5–8 business days) and express is C$25 (2–3 business days). Standard shipping is free on orders of C$200 or more. All orders include tracking, and local pickup can be arranged in advance with our team.

We offer Core (free), Plus, and Pro membership tiers. Higher tiers unlock member pricing, increased loyalty point multipliers, and exclusive early access to new products. See our Membership page for full details.

COA stands for Certificate of Analysis — a document from a third-party laboratory confirming the purity and identity of a compound. Products marked with 'COA Available' have this documentation available on the product page.

No. All products on this platform are strictly for research and laboratory purposes only. They are not intended for human or veterinary consumption. By purchasing, you confirm you are a qualified researcher or represent a licensed institution.

All sales are considered final once shipped. We evaluate refund and replacement requests case-by-case for situations such as shipping damage, wrong item sent, or verifiable quality issues. Contact us within 7 days of delivery. See our Refund Policy for details.

Submit a wholesale application through our Wholesale page. Our team reviews applications within 3-5 business days. Approved accounts receive wholesale pricing, priority support, and dedicated account management.

EMT payment verification is completed within 24 hours (often sooner). Once verified, you'll receive a confirmation email and your order moves to processing.

Once your order ships, you'll receive a tracking number by email. You can also view tracking information in your account under My Orders.

You earn 1 loyalty point per $1 spent (multiplied by your tier multiplier). Points can be redeemed at checkout — 100 points = $1 off your order. Points are credited after payment verification.